Executive Board
Gerhard Oswald
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Gerhard Oswald joined SAP in 1981 and has been a member of the SAP Executive Board since 1996. He is responsible for the areas of global service and support, including Active Global Support, Managed Services, BPO, Quality Governance & Production, Duet and Ramp-up. He is also responsible for the innovative service and support offerings relating to SAP's new software solution for midsize companies, SAP Business ByDesign. Access a full biography.
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Publications
Gerhard Oswald has authored or co-authored the following books:
- "SAP Service and Support" (new and extended edition, 2006)
- "SAP Service and Support: An A-to-Z Guide to Optimizing ROI and TCO" (2003)
- "Support- und Service-Systeme bei der SAP" with Lisa M. Blaschke (1996)